Privacy Policy

Last updated: 10/08/2026

Protecting your privacy and personal data is a priority for Nuv360. This Privacy Policy details how we collect, use, store, and protect your information.

1. Data Collected

We collect essential information for the proper functioning of the platform:

  • Registration Data: Name, email address, and phone number provided when creating the account.
  • Authentication Data: Irreversibly encrypted passwords or social authentication tokens (Google/Facebook).
  • Navigation Data: IP address, session cookies, browser information, and pages accessed within the dashboard, necessary for security and performance metrics.
  • User Content: Photographs, floor plans, and texts uploaded by you to create virtual tours.

2. Purpose of Data Use

We use your data strictly for the following purposes:

  • Create and manage your user account in the system.
  • Process subscription payments through our payment gateway partners (Stripe/Asaas), which are PCI-DSS certified.
  • Provide technical support and respond to tickets through the contact page.
  • Generate analytics reports of your own virtual tours so you can measure client engagement.

3. Data Sharing

We do not sell, rent, or trade your personal data to third parties under any circumstances. Data sharing occurs solely with essential infrastructures (cloud hosting providers, transactional email services, and payment gateways) under strict confidentiality agreements.

4. Cookie Policy

We use strictly necessary cookies for the application to function (keeping you logged in, saving language preference) and anonymized analytical cookies. You can revoke or clear consent by clearing your browser storage, which will require a new login.

5. Your Rights

As a data subject, you have the right to:

  • Access the information we hold about you.
  • Request the correction of incomplete or outdated data.
  • Request the complete deletion of your account and all data and photographs attached to it, by accessing your profile settings or contacting our support.
  • Revoke consent for receiving promotional emails.

6. Security and Retention

We implement technical and administrative security measures (SSL/TLS encryption, firewalls, protection against brute force attacks) to protect your data. We will retain your information only for the time necessary to fulfill the purposes described in this policy or as required by applicable law.